NAZAKHATT STORE POLICY

Store Policy

Welcome to Nazakhatt

At Nazakhatt, every piece is thoughtfully crafted to celebrate the timeless beauty of authentic Chikankari. We are committed to providing a seamless shopping experience with quality craftsmanship, secure transactions, and dedicated customer support.

By placing an order with us, you agree to the following store policies.

Product Information

Every Nazakhatt garment is handcrafted using traditional Chikankari embroidery.
Slight variations in embroidery, stitching, color, and texture are natural characteristics of handcrafted products and should not be considered defects.
Product colors may vary slightly due to lighting, photography, and individual screen settings.

Order Confirmation

Once your order is placed, you will receive an order confirmation via email or SMS.

Nazakhatt reserves the right to cancel or refuse any order due to:

Incorrect pricing
Product unavailability
Payment verification issues
Suspected fraudulent activity

If your order is cancelled, a full refund will be processed.

Payment Methods

We accept secure payments through trusted payment gateways including:

UPI
Credit Cards
Debit Cards
Net Banking
Wallets
Cash on Delivery (where available)

All online transactions are securely encrypted.

Shipping Policy

Orders are usually processed within 1–3 business days.
Delivery typically takes 3–7 business days, depending on your location.
Delivery timelines may vary during festivals, sales, or unforeseen circumstances.
Customers will receive tracking details once the order is dispatched.

Return & Exchange Policy

Customer satisfaction is our priority.

We accept returns or exchanges only if:

You receive a damaged product.
You receive the wrong item.
The product has a manufacturing defect.

Requests must be made within 48 hours of delivery along with clear photos and an unboxing video.

Products must be:

Unused
Unwashed
With original tags attached
In original packaging

Due to hygiene and quality reasons, products that have been worn, washed, altered, or damaged by the customer are not eligible for return or exchange.

Refund Policy

Once the returned product passes quality inspection:

Refunds will be processed within 5–7 business days.
Refunds will be credited to the original payment method.
Cash on Delivery refunds will be processed via bank transfer or UPI.

Shipping charges are non-refundable unless the error is on our part.

Order Cancellation

Orders may be cancelled within 12 hours of placing the order or before dispatch, whichever comes first. Once dispatched, orders cannot be cancelled.

Your personal information is safe with us.

We collect customer information solely for:

Order processing
Shipping
Customer support
Promotional communication (with your consent)

Nazakhatt never sells or shares customer information with third parties except trusted logistics and payment partners.

To preserve the beauty of your Chikankari garments:

Dry clean recommended for the first wash.
Hand wash separately using mild detergent.
Do not bleach.
Dry in shade.
Iron on low heat from the reverse side.