Question 1

What makes Nazakhatt special?

Accepted Answer

Nazakhatt celebrates the timeless beauty of authentic Chikankari craftsmanship. Every piece is thoughtfully designed using premium fabrics and intricate embroidery to bring elegance, comfort, and tradition together.

Question 2

Are your Chikankari garments hand embroidered?

Accepted Answer

Yes. Many of our products feature handcrafted Chikankari embroidery. As each piece is handmade, slight variations in design and stitching are natural and make every garment unique.

Question 3

How do I choose the right size?

Accepted Answer

Please refer to our Size Guide available on each product page before placing your order. If you need assistance, feel free to contact our customer support team.

Question 4

Do the product colors match the images?

Accepted Answer

We strive to display product colors as accurately as possible. However, slight variations may occur due to lighting during photography and differences in screen settings.

Question 5

How long does delivery take?

Accepted Answer

Orders are typically processed within 1–3 business days.Estimated delivery:Metro Cities: 2–5 business daysOther Cities: 3–7 business daysRemote Areas: 5–10 business days

Question 6

Do you offer free shipping?

Accepted Answer

Yes. We offer Free Shipping on prepaid orders above ₹999. Any applicable shipping charges will be shown during checkout.

Question 7

Can I cancel my order?

Accepted Answer

Yes. Orders can be cancelled within 12 hours of placing the order or before they are dispatched, whichever comes first.

Question 8

Do you accept returns or exchanges?

Accepted Answer

Yes, we accept returns or exchanges if:You receive a damaged product.You receive the wrong item.The product has a manufacturing defect.Please contact us within 48 hours of delivery with photos and an unboxing video.

Question 9

How will I receive my refund?

Accepted Answer

Once the returned product passes our quality inspection, refunds are processed within 5–7 business days to the original payment method.

Question 10

How can I track my order?

Accepted Answer

After your order is shipped, you'll receive a tracking link via Email, SMS, or WhatsApp to monitor your shipment in real time.

Question 11

Do you offer Cash on Delivery (COD)?

Accepted Answer

Yes, Cash on Delivery is available for selected pin codes. Availability will be confirmed during checkout.

Question 12

Do you ship internationally?

Accepted Answer

Currently, we ship only within India. International shipping will be available soon.

Question 13

How should I care for my Chikankari garments?

Accepted Answer

To maintain the beauty of your garment:Dry clean for the first wash.Hand wash separately with mild detergent.Do not bleach.Dry in shade.Iron on low heat from the reverse side.

Question 14

Is my payment secure?

Accepted Answer

Absolutely. All payments are processed through trusted and secure payment gateways using encrypted transactions to ensure your information remains safe.

Question 15

How can I contact Nazakhatt?

Accepted Answer

Our customer support team is always happy to help.Email: Nazakhatt@gmail.comWhatsApp: +91 6391388823Business Hours: Monday – Saturday | 10:00 AM – 7:00 PM (IST)

Question 16

Need More Help?

Accepted Answer

If you couldn't find the answer you're looking for, please don't hesitate to reach out. We're here to make your shopping experience smooth, enjoyable, and worry-free.

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